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VAT Relief on Medical Aids in the UK: How to Qualify and Claim

Writer's picture: Caversham HealthCaversham Health

Navigating VAT relief on medical aids in the UK doesn’t have to be complicated. If you or someone you care for needs essential medical products such as pressure relief cushions or medical-grade mattresses, you could be eligible to purchase these items without paying VAT. This guide will explain who qualifies, what products are eligible, and how to claim VAT relief easily, helping you make informed and cost-effective decisions.


What Is VAT Relief on Medical Aids?


VAT relief allows individuals with qualifying conditions to buy certain medical products without paying Value Added Tax (VAT). Typically set at 20%, VAT can significantly increase the cost of essential medical aids, making this relief a crucial benefit. Understanding this system can provide considerable savings, enabling individuals and care providers to access high-quality medical products at a reduced cost.


Who Qualifies for VAT Relief?


You can claim VAT relief if you are:


  • An individual with a long-term illness or disability: This includes conditions that affect everyday activities such as mobility issues, chronic illnesses, or permanent physical impairments. Qualifying conditions can include anything from arthritis and MS to more severe disabilities requiring constant medical care.

  • A registered charity or care home: Organisations providing care to people with disabilities or long-term illnesses can also benefit. This includes community centres, hospices, and other service providers that support vulnerable individuals in need of specialised care equipment.

Important: VAT relief does not apply to short-term illnesses or conditions such as broken limbs or temporary injuries. Only ongoing, medically recognised conditions are eligible under current UK regulations.

Which Products Are Eligible?

Not all medical products are VAT-exempt. To qualify, the product must be specifically designed for medical purposes. At Caversham Health, eligible products include:

  • Pressure Relief Cushions: Such as the Caversham® Aura, Élysée, and Lifestyle cushions, designed to reduce the risk of pressure sores, improve posture, and provide exceptional comfort.

  • Medical-Grade Mattresses: Including the Caversham® Selene and Fortuna mattresses, built for healthcare environments and home use, ensuring premium care and support for patients with advanced medical needs.

Medical aids must be used for personal or professional caregiving purposes to qualify, meaning everyday items not designed for a specific medical function may not be exempt from VAT.


How to Claim VAT Relief


Claiming VAT relief is straightforward if you follow these steps:


Purchasing Through Approved Distributors:

  • If purchasing through Safety Systems Distribution, our approved distributor, VAT relief can be applied directly during checkout. Their system includes an easy-to-complete VAT exemption process for eligible products.

Purchasing Through Amazon:

  • For purchases made via Amazon, VAT relief isn’t automatically applied at checkout. Instead, customers can email sales@cavershamhealth.com after completing their order. Our team will provide detailed instructions on how to apply for a VAT refund.


Steps to Follow:

  1. Check Eligibility: Ensure that you or the person you are purchasing for has a long-term medical condition or disability, backed by a clear diagnosis from a healthcare professional.

  2. Complete a VAT Exemption Form: This form is usually provided at checkout by approved distributors. You’ll need to provide:

    • The name and address of the person receiving the product.

    • A brief description of the relevant medical condition.

    • Confirmation that the product will be used solely for personal medical needs.

  3. Submit the Form: The retailer will apply the VAT relief at the time of purchase, reducing the product’s total cost. This makes the process seamless and helps avoid unnecessary out-of-pocket expenses.


Note: You cannot reclaim VAT after making a purchase unless specifically instructed by our team. Completing the exemption process during checkout is the best way to avoid paying VAT unnecessarily.


Common Mistakes to Avoid


  • Assuming All Medical Products Are Eligible: Not every medical aid qualifies for VAT relief. Check product descriptions carefully to ensure eligibility before purchase.

  • Forgetting to Complete the Form: The exemption form must be filled out at the time of purchase unless otherwise instructed.

  • Providing Incorrect Details: Ensure that the information you provide is accurate to avoid delays, misunderstandings, or even rejection of your VAT relief claim.

  • Not Checking with the Retailer: Some retailers may not offer VAT relief if they don’t specialise in medical equipment. Be sure to verify before making a purchase.


How Caversham Health Supports You


At Caversham Health, we make the VAT relief process simple and transparent. Our approved distributor, Safety Systems Distribution, offers VAT relief confirmation at checkout, ensuring you can access essential medical aids without unnecessary costs. For Amazon purchases, our dedicated team at sales@cavershamhealth.com is available to assist you with applying for a VAT refund.


We are committed to helping individuals and healthcare providers receive the best care solutions without financial strain. By offering VAT relief on qualifying products, we enable our customers to maximise their healthcare budgets while ensuring quality, safety, and comfort.


Final Thoughts


Claiming VAT relief on medical products can lead to significant savings while ensuring access to high-quality healthcare essentials. If you qualify, don’t miss the opportunity to reduce costs on pressure relief cushions, medical mattresses, and more. Taking the time to understand the VAT relief process can save hundreds of pounds annually, making essential care products more affordable and accessible.


Need more guidance? Contact Caversham Health’s expert team—we’re here to help!





How to claim VAT relief on medical aids

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